FAQ'S
Online Booking - Frequently Asked Questions

We are here to answer all your questions. You can browse the frequently asked questions and if you don´t find the answer you are looking for, please do not hesitate to e-mail us atcustomerservice@bajajauto.com

Login, Registration & Profile
How I can register on website?

when you select a vehicle, dealership and on click of “book now”, you will be prompted to login or register to procced with payment and booking.

What are the details required to register on website?

Your name, mobile number and email address are required to register on our website. You also need to set a password for your account to login in future. Kindly note that both, the mobile number and your email ID shall be verified through OTP for authenticity and to ensure security.

Why is mobile number and email id mandatory for online booking?

Verified mobile number and email ID are required for important communication from Bajaj Auto, your selected dealership and our authorised third-party partners such as insurance and finance services that you may avail of. Bajaj Auto does not share your data with third parties. For further details on how your data may be used / stored, please refer to the Privacy Policy.

I’m trying to register on website, it says, mobile is already registered.

This may happen when a user account with the same mobile number already exists in on our website. Please login using the mobile number.

I’ve registered earlier, but I’m not able login using my mobile number

If you are not able to login using the registered mobile number, please contact our customer care atcustomerservice@bajajauto.co.in

I have changed my mobile, how to login?

 If you have already OTP verified and updated your new mobile number on our website, you can login with new mobile number using password or mobile OTP. If you have not updated your new mobile number, you can login using old mobile number and password. Once logged in, visit your profile to update and OTP verify your new mobile number for future logins and communications from us.

I’m not receiving OTP on my registered mobile number

Ensure mobile number entered is valid and within network. Alternately, you can login using password you have created while registering with us.

I'm not able to register due to multiple OTP requests

Please ensure you enter the latest OTP received. If problem persists, wait for 10 minutes and try again.

I’m not able to login, getting message as “Your account is locked”.

Your account gets temporarily locked when you enter incorrect password or OTP multiple times within short period. Please revisit after 30 mins and try again.

I forgot my password

Open the login page and click on “Forgot” password to reset the password. Your registered mobile number will be authenticated with OTP to allow you to reset the password.

I want to change my password

Login with your current password or OTP and click on “My Profile” from navigation menu and click on “Change password” option. Your registered mobile number will be authenticated with OTP to allow you to reset the password.

I want to change my mobile number / email address

Login to your account and click on “My Profile” from navigation menu and click on “Change” option displayed against your mobile number / email address. The mobile number / email address will be updated after successful OTP verification.

I have changed my mobile number, I can still login using my old number

No. Once you change mobile number, you must login using the new number.

Can I provide different phone number and name for RTO registration?

Yes. You can provide different mobile number and name for RTO registration. The login / registration details provided are required for accessing the website. Kindly note, you shall need to OTP verify any provided phone number. The communication from RTO office happens on the phone number provided for RTO registration.

Vehicle display & Dealership selection
Vehicle I want to book is not displaying on website

The online booking service is being rolled out gradually. Vehicle you want to book may not be available for online booking or temporarily not available or discontinued. Please check physically with your nearest dealership. To find a nearest dealership, pleasevisit https://www.bajajauto.com/find-a-dealer.aspx

Vehicle is not displaying for my selected state / city / Dealership

The online booking service is being rolled out to dealerships in a phased manner. Vehicles may be available in only select states, cities and dealerships. If vehicle is not displaying for online booking for your selected state / city / Dealership, you may reach out to nearest dealership to book directly in the traditional manner. To find a nearest dealership, pleasevisit https://www.bajajauto.com/find-a-dealer.aspx

Booking Amount & Pricing
What is the booking amount?

The booking amount is advance payment made to your selected dealership for online booking. The booking amount may vary for different vehicles. Kindly note, all the transactions and processes after online booking needs to be done by you at the selected dealership premises.

What is ex-showroom price?

Ex-showroom price is a base price at which dealership sells a vehicle to customer including GST. However, it does not include registration, insurance, accessories, handling charges, other optional costs and their respective taxes.

Will I get the vehicle at same price as mentioned while booking online?

The prices displayed on the website at the time of booking are ex-showroom prices at that point in time. Price is subject to change without notice. The actual price as on the date and time of invoice at dealership shall be applicable. The latest price shall also be available online for your reference.

When booking amount paid will be adjusted against my purchase?

The booking amount paid shall be adjusted by the dealership at the time of allocation of your booked vehicle. The dealer shall intimate you balance payment to be made after deducting the booking amount before invoice generation and RTO registration.

I’ve booked online but dealer is asking me to pay more due to price revision

The prices displayed on the website at the time of booking are approximate ex-showroom prices for reference purpose only. In case of any price revisions between online booking and vehicle invoicing at dealership, the actual price as on the date and time of invoice at dealership shall be applicable. You can always check the latest price online. Prices and taxes are subject to change without notice.

Why different cities are displaying different ex-showroom prices

The ex-showroom prices across cities / states may vary. Kindly note, you need to book at a dealership / city where you have proof of address for RTO registration as per the laws applicable.

Payment & Vehicle Booking
Do I need to register on website to book a vehicle?

Yes. It is mandatory to register on website to book a vehicle. Name, verified mobile number and email ID are mandatory to book a vehicle.

Can I book multiple vehicles on website?

Yes. You can book multiple vehicles on website. The online booking is limited to one vehicle at a time. Once you compete a booking for one vehicle, you can then make a separate booking for another vehicle.

Can I bulk book a vehicle on website?

No. You are not allowed to book multiple quantities of a same vehicle online.

I’ve booked online, what are the next steps?

Once your booking is confirmed, dealership shall contact you for further process in few days. Alternately, you may reach out to your selected dealership for completion of documentation, insurance and finance, as required. Dealerships’ contact details and address is displayed on booking confirmation page and sent to you in booking confirmation email. You need to physically complete the transaction at the premises of the dealership you have selected during online booking.

Can I book same model multiple times?

We are restricting the online booking of same vehicle model by a single customer to maximum of 3 bookings for most of the models. For some vehicle models, the limit may be different. For vehicles with Government subsidies (implicit or explicit), customer can book only 1 vehicle model. For purchase of multiple / bulk quantities for a single customer, you need to approach the dealership physically.

I’ve booked online, but I do not have address proof documents.

As agreed by you during online booking, it is mandatory for you to provide acceptable documents as local address proof pertaining to the selected city for the purpose of RTO registration. Failing to provide acceptable identity and address proof documents, you shall intimate the dealership and cancel your booking. Please note, the cancellation charges as displayed on cancellation page are applicable.

My booking status is “pending”

When we do not receive a confirmation of your online payment for a booking, the booking status is displayed as “pending”. In case payment is not confirmed to us, the booking is auto cancelled, and any money deducted shall be refunded to you usually in 5-7 working days. In this case, you may re-book a vehicle again.

My booking has failed, what to do?

If your booking has failed due to non-payment or any other reasons, you may book a vehicle again. If any money has been deducted from your account, it shall be refunded to you usually within 5-7 working days.

Do I have to pay extra for booking online?

For most of the payment options, the payment gateway fee is not charged to you. However, the exact amount payable for a booking, including gateway fees (if any) is displayed on payment page before making payment.

What are the payment options available for online payment?

Through our payment gateway partner, we provide most of the online payment options such as

  • Credit Cards
  • Debit Cards
  • Mobile Wallets
  • Netbanking
  • UPI
Money is deducted from my account, but booking status is pending

It may happen when we did not receive a payment confirmation from your authorised bank. Please check the booking status after some time. If we do not receive payment from bank, the amount deducted will be refunded to you by your issuing bank in 5-7 working days and booking status will be updated as “Cancelled”. You may book a vehicle again online.

My booking is failed, but money is deducted from my account

The deducted money will be refunded to you usually within 5-7 working days. Please reach out to dealership or contact our customer care atcustomerservice@bajajauto.co.inin case your refund is not processed within 7 working days.

Booking Modifications
I’ve booked online, can I change my vehicle model / colour

You can change your vehicle model or colour as per availability in the same dealership where you made original booking till you make a payment to dealership. Once you make full payment to dealership, no changes are allowed in booking.

How to change my vehicle model / colour online?

Please login to online website and go to “my bookings” by clicking on menu icon. In bookings section, click on “modify booking” to proceed with modification. The modification is allowed within the same dealership where original booking is made.

Do I need to pay extra for changing my booked vehicle?

If the booking amount for a new vehicle is higher than the earlier booked vehicle, you are required to pay the differential booking amount online. In case booking amount for your changed vehicle is lower than amount paid earlier, the balance amount will be adjusted by during final payment to dealership.

Till when I can modify my booking?

You can change the booking till you make balance payment to dealership. No changes are allowed in booking once final payment is made to dealership.

I’m trying to change my vehicle, but the vehicle I want to book is not displaying in the list

The vehicles available in a dealership where you made original booking are displayed during modification of your booking. Hence, the vehicles which are not available in the dealership where you made original booking are not displayed during modification.

Can I change my dealership while changing my vehicle?

No. Once you make a booking with a dealership, you are not allowed to change the dealership. If you wish to modify a booking to new vehicle which is not available at the dealership, you may cancel the booking and make a new booking with the dealership where the vehicle is available. The cancellation charges for your original booking shall apply.

Booking Cancellation & Refund
How can I cancel my booking?

You can login to website and visit “my bookings” from menu icon where your booking is displayed. You can click on “Cancel booking”, provide details and confirm cancellation. Please note, the cancellation charges as displayed on cancellation page are applicable.

What are the cancellation charges?

Cancellation charges may vary by vehicle. The cancellation amount applicable for your booked vehicle is displayed during booking as well as on cancellation page. Please refer payment & cancellation section in terms and conditions for cancellation charges.

Till what stage I can cancel my booking?

You can cancel your booking till you make final payment at dealership / dealership allocates a vehicle. Once the payment is made at dealership or a vehicle is allocated to you, you are not allowed to cancel the booking.

Can I rebook a vehicle after cancellation?

Yes. You can book online after cancellation.

I have cancelled my booking, when will I receive my refund?

After cancellation of your booking, you shall receive the refund after deducting cancellation charges in the same account, usually within in 5-7 working days. In case you do not receive refund within 7 days, you may reach out to dealership or contact our customer care atcustomerservice@bajajauto.co.in.In case of more than 89 days between your booking and cancellation, the refund shall be processed manually by dealership.

I’ve cancelled my booking, but did not get my refund yet

Usually refunds are processed in 5-7 working days from cancellation date. In case you do not receive refund within 7 days, you may reach out to dealership or our customer care atcustomerservice@bajajauto.co.in.

Why the refund amount is less than the booking amount I paid?

The amount refunded is after deduction of the cancellation charges.

My booking has failed but money has been deducted from my account, but I haven’t received refund yet

In case of failed booking, a booking amount is refunded usually within 5-7 working days. In case you do not receive refund within 7 days, you may reach out to dealership or contact our customer care atcustomerservice@bajajauto.co.in.

Test Ride Appointment
Can I book a test ride on website?

Yes. You can book a test ride for select vehicles in available dealerships online. Login to the website and visit “My Test Rides” section to book a test ride.

What are the documents required for booking a test ride?

It is mandatory to provide a valid driving license to book a test ride. It is also mandatory to carry and produce the driving license to take a test ride at dealership.

The vehicle for which I want to take a test ride is not displaying on website

Only limited vehicles may be available for test ride booking at a dealership. Select a vehicle and city in a booking page to see if the selected vehicle is available for test ride in any of the dealerships in that city.

I’ve booked a test ride, but the booked vehicle is not available at dealership for test ride

Due to unforeseen circumstances, the dealership may not have the same model / colour for test ride on the day of your appointment. You may coordinate with dealership directly for any alternatives.

I’ve booked a test ride, but did not visit dealership, can I change the appointment date / time?

Please check the status of the test ride booking, if it is not cancelled by dealership due to no show, you can modify the test ride appointment date / time slot. Alternately, if your test ride booking is cancelled by dealership, you can book a new test ride appointment.

Can I book multiple test rides online?

You can book one test ride at a time. Once your booked test ride is taken or cancelled, you can book a new test ride again on website.

Can I book the test ride and vehicle from two different dealerships?

Yes, test ride and vehicle booking are two different services. You can choose a preferred dealership for each service independent of each other.

I want to cancel a test ride appointment

Login to website and visit “my test rides” section to cancel a test ride booking.

Calculate EMI for your Bike loan

  • 918
    12%Rate of Interest

Disclaimer- The calculation performed by EMI Calculator is based on the information you entered and is for illustrative purposes only. This calculation reflects amounts in Indian Rupee rounded to the nearest whole figure. Estimated monthly payments DO NOT include any processing or other possible fees, which may depend and vary. The prices of the vehicle mentioned is approximate and need to be checked with the dealer for the latest price of the model. All loan figures are based upon non-commercial usage and are subject to credit approval from Bajaj Finance Services. Actual down payment and resulting monthly payments may vary depending upon type, regional lender requirements, and the strength of your credit. Check with your dealer for exact monthly payment.

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