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Online Booking - Frequently Asked Questions

We are here to answer all your questions. You can browse the frequently asked questions and if you don´t find the answer you are looking for, please do not hesitate to e-mail us at customerservice@bajajauto.com

Login, Registration & Profile

How I can register on website?
When you select a vehicle, dealership and on click of “book now”, you will be prompted to login or register to proceed with payment and booking. Alternately, you can click on “Register” link to register yourself by providing required details.

What are the details required to register on website?
Your name, mobile number and email address are required to register on our website. You also need to set a password for your account to login in future. Kindly note that both, the mobile number and your email ID shall be verified through OTP for authenticity and to ensure security.

Why is mobile number and email id mandatory for registration/online booking?
Verified mobile number and email ID are required for important communication from Bajaj Auto Limited, your selected dealership and our authorised third-party partners such as insurance, finance and other services that you may avail of. Bajaj Auto does not share your data with any unauthorised third parties. For further details on how your data may be used / stored, please refer to the Privacy Policy.

I’m trying to register on website, it says, mobile is already registered.
This may happen when a user account with the same mobile number already exists in on our website. Please login using the mobile number.

I’ve registered earlier, but I’m not able to login using my mobile number
If you are not able to login using the registered mobile number, please contact our customer care at customerservice@bajajauto.co.in

I have changed my mobile, how can I login?
If you have already OTP verified and updated your new mobile number on our website, you can login with new mobile number using password or mobile OTP. If you have not updated your new mobile number, you can login using old mobile number and password. Once logged in, visit your profile to update and OTP verify your new mobile number for future logins and communications from us.

I’m not receiving OTP on my registered mobile number
Ensure mobile number entered is valid and within network. Alternately, you can login using password you have created while registering with us.

 I'm not able to register due to multiple OTP requests
Please ensure you enter the latest OTP received. If problem persists, wait for 10 minutes and try again.

I’m not able to login, getting message as “Your account is locked”.
Your account gets temporarily locked when you enter incorrect password or OTP multiple times within short period. Please revisit after 30 mins and try again.

I forgot my password
Open the login page and click on “Forgot password” to reset the password. Your registered mobile number will be authenticated with OTP to allow you to reset the password.

I want to change my password
Login with your current password or OTP and click on “My Profile” from navigation menu and click on “Change password” option. Your registered mobile number will be authenticated with OTP to allow you to reset the password.

I want to change my mobile number / email address
Login to your account and click on “My Profile” from navigation menu and click on “Change” option displayed against your mobile number / email address. The mobile number / email address will be updated after successful OTP verification.

I have changed my mobile number, can I still login using my old number
No. Once you change mobile number, you must login using the new number.

Can I provide different phone number and name for RTO registration?
Yes. You can provide different mobile number and name for RTO registration. The login / registration details provided are required for accessing the website. Kindly note, you shall need to OTP verify the provided phone number. The communication from RTO office happens on the phone number provided for RTO registration.

Vehicle display & Dealership selection

Vehicle I want to book is not displaying on website
The online booking service is being rolled out gradually. Vehicle you want to book may not be available for online booking or temporarily not available or discontinued. Please check with your nearest dealership to find a nearest dealership, visit  https://www.bajajauto.com/find-a-dealer

Vehicle is not displaying for my selected state / city / Dealership
The online booking service is being rolled out to dealerships in a phased manner. Vehicles may be available in only select states, cities and dealerships. If vehicle is not displaying for online booking for your selected state / city / Dealership, you may reach out to nearest dealership to book offline at dealership directly. To find a nearest dealership, please visit  https://www.bajajauto.com/find-a-dealer

Vehicle Prices

What is the booking amount? 
The booking amount is advance payment made to your selected dealership for online booking. The booking amount may vary for different vehicles. Kindly note, all the transactions and processes after online booking needs to be done by you at the selected dealership premises.

What is ex-showroom price? 
Ex-showroom price is a base price at which dealership sells a vehicle to customer including GST. However, it does not include registration, insurance, accessories, handling charges, other optional costs and their respective taxes.

Will I get the vehicle at same price as mentioned while booking online?
The prices displayed on the website at the time of booking are ex-showroom prices at that point in time. Price is subject to change without notice. The actual price as on the date and time of invoice at dealership shall be applicable. The latest price shall also be available online for your reference.

Why different cities are displaying different ex-showroom and on-road prices
The ex-showroom and on-road prices across cities / states may vary. The actual price as on the date and time of invoice at dealership shall be applicable. Kindly note, you need to book at a dealership / city where you have proof of address for RTO registration as per the laws applicable.

Is FAME II subsidy available for all vehicles?
FAME-II subsidy benefit, as approved by department of heavy industries, Govt. of India, is available on the purchase of an electric vehicle. The FAME-II subsidy amount is displayed in the price breakup at the time of online booking.

Please note, the subsidy is available for a customer only on purchase of one electric vehicle (any make, any type of electric vehicle) and subject to approval from department of heavy industries, Govt. of India. Customer who has already availed subsidy benefit on any electric vehicle (any make, any type of electric vehicle) is not eligible for claiming FAME subsidy on the subsequent electric vehicles purchased.

The customer shall provide an undertaking with regard to FAME subsidy. The vehicle is sold subject to such an undertaking. Bajaj Auto Limited shall not be responsible for the veracity of the said undertaking and any liabilities or consequences arising in case of false undertaking shall be the sole responsibility of the customer. Further, the customer shall indemnify Bajaj Auto Limited or any of its associated parties against any losses or liabilities incurred by Bajaj Auto Limited or any of its associated parties in the event of such losses or liabilities arising out of a false undertaking.

The final price at the time of invoice is inclusive of approved subsidies and customer shall make the full payment as on date and time of vehicle invoice.

FAME-II guidelines & rules, as communicated by department of heavy industries, Govt. of India, shall apply.

Is State Government Subsidy available for all vehicles?
Each State Government has its own policy on electric two wheelers. Any State Government subsidy that is provided to Bajaj Auto Ltd. as the manufacturer of electric vehicle, is passed on directly to the buyer in accordance with the applicable State Government policies. This would be reflected suitably in the price details under the heading of State Government subsidy (wherever applicable). Any State Government subsidy such as reduced registration charges or road tax would reflect as actual figures under road tax and registration. Other State Government subsidies may need to be claimed directly by the buyer from the Government in which case they are not shown in the price payable by a buyer. Buyers are advised to check with their respective State Government websites on the procedure for claiming subsidy. Terms & Conditions apply.

Payment & Vehicle Booking

Do I need to register on website to book a vehicle online?
Yes. It is mandatory to register on website to book a vehicle. Name, verified mobile number and verified email ID are required to book a vehicle online.

Can I book multiple vehicles on website?

Yes. You can book multiple vehicles on website. The online booking is limited to one vehicle at a time. Once you compete a booking for one vehicle, you can then make a separate booking for another vehicle. However, for purchase of electric vehicle, subsidies, if any, shall be applicable on purchase of only one electric vehicle (any model, any make) as per the applicable government regulations.

Can I bulk book a vehicle on website?
No. You are not allowed to book multiple quantities of the same vehicle online.

Can I book same model multiple times?
We are restricting the online booking of same vehicle model by a single customer to maximum of 3 bookings for most of the models. For some vehicle models, the limit may be different. For vehicles with Government subsidies (implicit or explicit), customer can book only 1 vehicle model. For purchase of multiple / bulk quantities for a single customer, please approach the nearest dealership physically.

My booking status is “pending”
When we do not receive a confirmation of your online payment for a booking, the booking status is displayed as “pending”. In case payment is not confirmed to us, the booking is auto cancelled, and if any money has been deducted from your account, it shall be refunded usually in 5-7 working days. In this case, you may re-book a vehicle again.

My booking has failed, what to do?
If your booking has failed due to non-payment or any other reasons, you may book a vehicle again. If any money has been deducted from your account, it shall be refunded to you usually within 5-7 working days.

When booking amount paid will be adjusted against my purchase?
The booking amount paid online shall be adjusted at the time of final payment. The net final payment details are available against your booking on the website. Alternately, dealer shall intimate your balance payment to be made.

I’ve booked online but dealer is asking me to pay more due to price revision
The prices displayed on the website at the time of booking are approximate ex-showroom and on-road prices for reference purpose only. In case of any price revisions between online booking and vehicle invoicing at dealership, the actual price as on the date and time of invoice at dealership shall be applicable. You can always check the latest price online. Prices and taxes are subject to change without notice. The customer shall make direct payment to dealership for purchase of any additional products & services. Such products, services prices are not included in the on-road prices displayed online, unless explicitly highlighted.

Do I have to pay extra for booking online?
While making online bookings, for most of the payment options, the payment gateway fee is not charged to you. However, the exact amount payable for a booking, including applicable gateway fees is displayed on payment page while making online payment on payment gateway.

 For online final payment, customer shall pay the amount including the applicable payment gateway charges. For payment using Rupay debit cards and UPI payments, the payment gateway fee is not charged to you. Terms and conditions apply.

What are the payment options available for online payment?

Through our payment gateway partner, we provide most of the online payment options such as

  • Credit Cards
  • Debit Cards
  • Mobile Wallets
  • Netbanking
  • UPI

Money is deducted from my account, but booking status is pending

It may happen when we did not receive a payment confirmation from your authorised bank. Please check the booking status after some time. If we do not receive payment from bank, the amount deducted will be refunded to you by your issuing bank in 5-7 working days and booking status will be updated as “Cancelled”. You may book a vehicle again online.

My booking is failed, but money is deducted from my account
The deducted money will be refunded to you usually within 5-7 working days. Please reach out to dealership or contact our customer care at  customerservice@bajajauto.co.in  in in case your refund is not processed within 7 working days. 

Booking Modifications

I’ve booked online, can I change my vehicle model / colour
You can change your vehicle model or colour as per availability in the same dealership where you made original booking till you make a payment to dealership. Once you make full payment to dealership, no changes are allowed.

How to change my vehicle model / colour online?
Please login to online website and go to “my bookings” by clicking on menu icon. In bookings section, click on “modify booking” to proceed with modification. The modification is allowed within the same dealership where original booking is made.

Do I need to pay extra for changing my booked vehicle?
If the booking amount for a new vehicle is higher than the earlier booked vehicle, you are required to pay the differential booking amount online. In case booking amount for your changed vehicle is lower than amount paid earlier, the balance amount will be adjusted by dealership during final payment.

Till when I can modify my booking?
You can change the booking till you make balance final payment to dealership. No changes are allowed in booking once final payment is made to dealership.

I’m trying to change my vehicle, but the vehicle I want to book is not displaying in the list
The vehicles available in a dealership where you made original booking are displayed during modification of your booking. Hence, the vehicles which are not available in the dealership where you made original booking are not displayed during modification.

Can I change my dealership while changing my vehicle?
No. Once you make a booking with a dealership, you are not allowed to change the dealership. If you wish to modify a booking to new vehicle which is not available at the dealership, you may cancel the booking and make a new booking with the dealership where the vehicle is available. The cancellation charges for your original booking shall apply.

Booking Cancellation & Refund

How can I cancel my booking?
You can login to website and visit “my bookings” from menu icon where your booking is displayed. Click on “modify booking” and then “Cancel booking”, provide details and confirm cancellation. Please note, the cancellation charges as displayed during your booking and cancellation page are applicable.

What are the cancellation charges?

Cancellation charges may vary by vehicle. The cancellation amount applicable for your booked vehicle is displayed during booking as well as on cancellation page.

Till what stage I can cancel my booking?
You can cancel your booking till you make final payment to dealership. Once the final payment is made at dealership or online, you are not allowed to cancel the booking.

Can I rebook a vehicle after cancellation?
Yes. You can book online after cancellation.

I have cancelled my booking, when will I receive my refund?

After cancellation of your booking, you shall receive the refund after deducting cancellation charges in the same account, usually within in 5-7 working days. In case you do not receive refund within 7 days, you may reach out to dealership or contact our customer care at customerservice@bajajauto.co.in. In case of more than 89 days between your booking and cancellation, the refund shall be processed manually by dealership.

I’ve cancelled my booking, but did not get my refund yet
Usually, refunds are processed in 5-7 working days from the date of cancellation. In case you do not receive refund within 7 days, you may reach out to dealership or our customer care at customerservice@bajajauto.co.in.

Why the refund amount is less than the booking amount I paid?
The amount refunded is after deduction of the cancellation charges.

My booking has failed but money has been deducted from my account, but I haven’t received refund yet
In case of failed booking, a booking amount is refunded usually within 5-7 working days. In case you do not receive refund within 7 days, you may reach out to dealership or contact our customer care at customerservice@bajajauto.co.in.

Online purchase process

I’ve booked online, how to complete the purchase process online?
Once your booking is confirmed, you shall submit the KYC and RTO registration documents online. Once dealership verifies your KYC documents, you may purchase online insurance, apply for online finance, buy add-on (if available) and make online payment to complete the purchase process online.

 Alternately, you may reach out to your selected dealership, for any assistance on insurance, finance, payment etc. to complete the purchase process.

I’ve booked online, but I am not able to proceed further
This is because, the model you have booked from the selected dealership is not yet enabled for online purchase by the respective dealership. Once, the purchase is enabled, you may receive a communication to proceed with the remaining steps and make pending payment for your selected model.

 Alternately, you may reach out to your selected dealership, for any assistance to complete the purchase process.

Online KYC, RTO details & Verification

What are the documents I need to submit?
Once you make online booking, click on “Proceed to purchase” to upload documents and RTO details. The list of documents that needs to be uploaded can be seen in the respective section. Please ensure you upload all required documents in required formats.

Some dealerships / vehicles may not be available for online purchase journey. In such cases, once you make online booking, a message is displayed on the website informing you to complete the purchase process at dealership directly.

Which document formats and size supported?
We support images (.jpg, .jpeg, .png) and PDF formats of up to 1 MB (per document) on website. We recommend the use of PDF. Please ensure to upload both sides of the address proof document, where applicable.

Can I submit my parents / spouse's documents?
The documents submitted online are for RTO registration, insurance and finance. Please ensure that you submit the documents of the concerned person on whose name you want to do the registration as required, to avoid delays in vehicle registration and delivery.

Can I submit documents directly to dealer?
With digital commerce, we support and encourage paperless electronic transactions. Hence, it is mandatory to upload the required documents online. In case of any difficulty in using the website, dealership shall assist you.

Once documents are uploaded online, please carry original documents for verification at Dealership. This is required as per KYC guidelines. 

I do not have some of the documents required.
Please check the list of documents required for identify proof, address proof, finance and RTO registration purpose. Without valid documents, the process cannot be taken forward. Please contact dealership to know acceptable documents required for RTO registration.

My submitted documents are not verified by dealer.
You are expected to visit Dealership for physical verification of the documents. Once documents are physically verified by Dealer, it will be updated on the website.

In case, physical verification at dealership is completed, but the online website is still showing it as pending, please contact your dealership or our customer support team at +917709084000

By mistake, I submitted wrong documents or entered wrong information say Adhar and PAN.

If you have already submitted the documents and they haven’t been verified yet, you can always update the details as long as it is not verified.

In case they have already been verified mistakenly, you may ask your selected dealership to Reset the details for your booking. Post Reset, your application and other filled in details for KYC, RTO, Insurance, Finance and Add-Ons (as applicable) will be cleared and you can correct the information and re-submit the document for dealership verification.

How to get the documents verified?
Once you upload the documents, please contact and visit your selected dealership for physical document verification.
                                
                                
                                
                                

Online Insurance Purchase

Who is insurance provider for online booking?
For online customers, we are currently providing motor vehicle insurance from "Bajaj Allianz General Insurance Co. Ltd.". We are in the process of onboarding more insurance providers in a phased manner.

How to apply for online insurance?

Once you book a vehicle online and verify your documents at dealership, you can apply for online insurance by logging into website. Navigate to “My bookings”, Click on “Procced to purchase” on the booked vehicle, click on “Buy” displayed next to “Select online insurance” option.

Please note – you shall be redirected to insurance service provider website to select the online insurance plan. The vehicle details (like make, model, type but not limited to) selected / shared by you with us are pre-populated in the insurance page. You shall provide additional details as required and select the insurance plan & add-on covers, as required. Once the insurance plan is confirmed, you shall be redirected back to our website to complete the remaining process.

What are the insurance plans available for online purchase?
Plans change from time to time, and customers are expected to see the details online. 

Your final premium amount will be calculated based on the plan and add-ons selected by you during online insurance purchase. The actual insurance amount as on invoice date and time shall be applicable. Any change in insurance price between final payment and policy issuance date shall be adjusted with the dealership at the time of vehicle invoice.

Is it mandatory to opt for personal accident cover?
If you already have personal accident cover, you can opt out of it.

What is the validity of insurance?
Currently, for insurance policy issued, own damage insurance cover is valid for one year and third-party Insurance is valid for 5 years from the date of your invoice. The details of the policy shall be shared by the insurer after vehicle invoice.

Can I change the insurance service provider online?
No. Currently we are providing motor vehicle insurance from “Bajaj Allianz General Insurance Co. Ltd.” and are in the process of onboarding more insurance providers in a phased manner. If you wish to buy other insurance, you can opt out of online insurance and purchase the insurance policy offline. You may contact your dealership to assist you in purchase of insurance policy.

Can I change or modify the insurance plan online?

You can modify or update the insurance plan from the selected provider till you make final payment. Once final payment is made, no changes are allowed.

What are the documents required for availing insurance?
You have to submit proof of identity, proof of address documents. Vehicle documents will be submitted by your dealer. The list of acceptable documents are mentioned while uploading the documents on website.

I do not want to buy insurance.
As per regulations, Insurance policy is mandatory for registration and use of vehicle. Your vehicle registration will happen only after having a valid insurance policy.

Can I get vehicle registration and delivery without insurance?
No. You must have a valid vehicle insurance policy for registration.

What are the documents required for insurance claim?
Please contact insurance service provider or visit their website to get the details and documents required for insurance claim submission. Alternately, contact dealership to get assistance for insurance claim process.


                                
                               

Online Finance / Vehicle loan

Who is finance / loan provider for online booking?
Currently, Bajaj Finance Limited is our partner for providing instant online vehicle finance for vehicle purchases on our website. We are in the process of onboarding more finance partners in a phased manner.

How to apply for online vehicle loan?
Once you book a vehicle online and verify your documents at dealership, you can apply for online finance by logging into website. Navigate to “My bookings”, Click on “Procced to purchase” on the booked vehicle, select insurance plan and click on “apply” displayed next to “Get instant online finance”.

Please note – you shall be redirected to financer website to complete the online loan application. The details (like name, mobile number, email ID, date of birth, address, model, but not limited to) shared by you with us are pre-populated in the finance application. You shall provide additional details, as required, and complete the loan application. Once loan application is processed by the financer, you shall be redirected back to our website to complete the remaining process.

In case you opt-out of insurance online, you may contact your dealership to complete rest of the purchase process offline

What is the status of my online finance request?
In most cases, the finance request status is processed instantly within 30 minutes and loan sanction letter is shared with you. In case you do not receive the online sanction or status update within half an hour, please contact financier representative.

If your loan request is not sanctioned online, please contact financier to submit additional details to process your loan application. Alternately, the representative from the financier shall get in touch with you. Please note, your loan sanction is subject to verification of the PAN card and other documents provided.

I have applied for loan online, can I opt-out of it?
You can opt-out of loan applied online as long as it is not approved or not sanctioned or DO is not generated. Once loan is approved, you cannot make any changes online. For any such requests, please contact selected finance provider for feasible options.

What is the processing fee for vehicle loan?
Processing fees as mentioned by finance partner (currently Bajaj Finance Limited) will be applicable. The exact amount depends on the amount of finance you have opted or the amount as sanctioned by the finance partner.

What is hypothecation charge and why I have to pay?
Hypothecation charges are levied by RTO for registration of vehicles on finance, wherein the vehicle is hypothecated to the Financier till all dues are received by the Financier.

My online loan request is rejected.
You can contact dealership or the selected financier representative. Otherwise, you may opt-out of the loan online and take a finance from any financier offline.

Can I change the loan tenure or EMI amount online?
You can make the changes online as long as the loan is not approved. For any such requests, you may contact selected financier representative.

Can I close my loan before completion of tenure?
Your finance provider may provide you with pre-closure options. Please contact the financier representative for more details.

By mistake, I entered wrong PAN card, how to get it corrected?
You may contact dealership and ask them to reset your details, post which you can upload correct documents and re-apply for insurance and finance, as required. Your loan sanction is subject to verification of the PAN card and other documents provided.

I have received online sanction, but do not need loan now.
If you have not made the final payment to dealership, please visit our website to opt-out of finance. In addition, immediately inform dealership & your financier about change in your loan preference, so that they can stop the loan processing.

Add-Ons

What are the add-ons?
Any additional accessories, services, or subscriptions, as available for your booked vehicle, will be displayed in the Add-Ons section, that can be added to your purchase, before making the final payment.

Do I need to mandatorily purchase the add-ons?
The add-ons can be mandatory or optional. All the mandatory add-ons will be pre-selected by default for your purchase and can’t be unselected. The optional add-ons can be added to the purchase as required by you for corresponding accessories or services.

I cannot see add-on option for my vehicle purchase
The add-on (accessories / services / subscriptions) may not be available for online purchase for some vehicles. Please contact dealership to learn more about available add-ons and to purchase add-ons (accessories / services) directly.

I have added add-on to my purchase, I want to remove it now
You can remove the add-on till you make final payment. Once payment is made, no changes are allowed.

I forgot to purchase add-on online, can I purchase it now? 
You can purchase add-ons online till you make final payment. Once payment is made, no changes are allowed. However, please contact dealership to buy add-ons directly at dealership. 

For add-ons which are exclusively available only online, for e.g. data pack subscription for Chetak, you may buy it online at any time after vehicle delivery. You shall login to website and navigate to “My Vehicles” to purchase / review data pack subscription online.

Final payment

Final amount is different than amount mentioned during booking.
The details provided during booking are indicative. Based on actual insurance plan selected (if opted for online purchase), finance (if opted), Ex-showroom price as on date, RTO charges and add-ons purchased (if any), the final amount is recalculated, which may be different than the indicative amount mentioned during booking.

I want to make final payment but getting a message "wait for final payment”
Our dealership is in process of allocating a vehicle to you. Dealership shall inform you about making final payment once vehicle is allocated.

Note: Under extra-ordinary, unforeseen and unavoidable circumstances, we may have to cancel your vehicle booking. In such cases, your dealer will get in touch with you for cancellation process and refund.

How can I make final payment?
Once dealership processes your booking for final payment, you shall receive an email and SMS to make the final payment. You may make final payment on website or pay directly at dealership.

What are the payment options available for online payment?
Through our payment gateway partner, we provide most of the online payment options such as

  • Credit Cards
  • Debit Cards
  • Mobile Wallets
  • Netbanking
  • EMI (select partners)

What is Part payment? 
Part Payment option on website enables you to make partial online payments in batches of smaller amounts, until the final pending amount becomes zero. Using Part Payment, you can make payment from multiple accounts to complete the purchase of your vehicle. For online payment using UPI or Rupay Debit cards, you may choose to make part payments online within the daily limits. Currently, for online payments using UPI or Rupay Debit cards - no gateway fees is charged to customers. Terms and conditions apply.

Can I make part payment or multiple payments from different accounts? 
Yes. You can make multiple part payments online using multiple payment options available. The part payment provides you flexibility to make online payments in batches as per your cards / bank/UPIs daily transaction limits.

My total pending amount is less than the minimum required for part payment
If the total pending amount is less than the minimum amount for the part payment, you can make the full payment and need not select the part payment option

Can I make the final payment directly to dealer?
Yes. You can make the final payment to the dealership directly. The subsequent vehicle allocation, registration and insurance details may be viewed on the website.

Why I'm charged extra money for online final payment?
For online final payment, customer shall pay the amount including the applicable payment gateway charges. For payment using Rupay debit cards and UPI payments, the payment gateway fee is not charged to you. The actual amount payable including gateway charges are displayed on the payment gateway page. 

Please note, once the online payment is made, it cannot be reversed. Terms and conditions apply.

I paid final amount, but dealer is requesting to make differential amount payment.
There is a possibility of revision of vehicle prices, the on-road price of the vehicle as on vehicle invoice date is treated as final amount payable. Hence, there may be difference in the amount you paid earlier vs the invoice price. You can pay the differential price by visiting website or directly to dealer. All details shall be made available on the website and on an online statement for complete transparency.

In case of reduction in the vehicle price as on invoice date vs the amount you paid (booking amount + final amount), the differential amount will be refunded to you manually by your dealership, please coordinate with dealership.

Can I cancel my vehicle after final payment?
No. Once final payment is made, you cannot cancel the vehicle booking.

Can I change the registration details after final payment?
No. Once final payment is made, you cannot change the details submitted for registration. In case of any exceptions, please contact your dealership directly.
 

Vehicle RTO registration & Delivery

I made a final payment, but not receiving any updates on vehicle allocation, RTO registration and delivery
We take utmost efforts to make the vehicle available to you in quickest time possible, but there may be delays in deliveries due to unavoidable circumstances.

You can contact dealership to know the expected vehicle allocation and RTO registration details.

I want to make final payment but getting a message "wait for final payment”
Our dealership is in process of allocating a vehicle to you. Dealership shall inform you about making final payment once vehicle is allocated.

Note: Under extra-ordinary, unforeseen and unavoidable circumstances, we may have to cancel your vehicle booking. In such cases, your dealer will get in touch with you for cancellation process and refund.

My vehicle registration status is pending since long.
Generally, RTO office sends SMS notifications with registration statuses and details. Please check the messages received on the mobile number provided for RTO registration.

Alternately, please contact your dealership.

I have made final payment, but invoice is not generated since long. 
Please contact your dealership to complete the process. Alternately, please contact our customer care at customerservice@bajajauto.co.in.

I'm not able to download invoice receipt. 
All the receipts generated by dealership will be available for you to download from the website anytime. Please contact your dealership to get invoice receipt. If the receipts are already generated by dealership but you were facing issues to download it online, please contact our customer care at customerservice@bajajauto.co.in.

Can I register more than 1 vehicle in my name with RTO.
The vehicle RTO registrations are governed by respective state governments. Many states allow registration of more than one vehicle with same name. However, some states have limit on total number of vehicles an individual can register. Please contact your dealership to know the RTO rules and regulations applicable in your state.

Please note - For electric vehicles, the central government / state government subsidies are applicable on purchase of only one electric vehicle (any model, any make).

Can I get vehicle registered in my parent / spouse's name.
Yes. After online booking, at the time of uploading documents for KYC and RTO details, you can provide documents and submit the details of the concerned person on whose name you want to Register the vehicle. Also, please ensure that you submit and get all RTO documents and get these documents physically verified at dealership.

Please note - If any finance is approved in different name than RTO registration name, it needs to be re-applied.

Can I register a vehicle in my wife's name?
Yes. You can register vehicle with different mobile number & name, than the details used for registration on website. Please ensure all the details & documents submitted after online booking, for RTO registration are in the name of the person in whose name the vehicle needs to be registered.

How can I use a different mobile number for RTO registration?
On the website, you can provide a valid mobile number of a person in whose name the vehicle needs to be registered. Please contact your dealership for details.

Do I need to submit any extra documents for RTO registration?
The documents uploaded by you on the website and verified at the dealership are sufficient for RTO registration.

If there is need for any additional documents, the dealership shall get in touch with you directly.

How much time registration takes?
Registration with RTO department usually takes 3-7 working days. In some cases, it may take longer. When the process is initiated with RTO, you should receive the status updates on the RTO registered mobile number from RTO department directly. Please contact your dealership for details.

I want to get a special number for my vehicle.
Please contact your dealership immediately after final payment for registration-related requests and details. No changes are permitted once dealership submits the details to RTO for vehicle registration.

When will I receive my RC book?
RC book is sent directly from the RTO to you. It typically takes about 60 days for delivery to the postal address provided by you for registration.

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